F.Y.I. --
How to Handle Difficult Customers
When considering how to handle difficult customers, it’s important to begin by questioning your assumptions. In many cases, a hard bargainer will soften when approached in the right way. (Program on Negotiation, Harvard Law School)
How Scientists Are Cleaning Up Rivers Using Grasses and Oysters
In the Delaware River and other waterways across the US, conservationists are restoring aquatic vegetation and beds of bivalves to fight pollution. (Wired)